Pool Slip

Support

Email [email protected]. A person reads it. We reply within one business day, Australian Eastern time.

If you think you have lost data

Say so in the subject line and we will treat it as urgent. Do not delete or reinstall the app first — anything not yet uploaded is still on the phone, and reinstalling is the one action that can actually lose it.

Questions we get

Does it work without reception?

Yes, and that is the normal case. Your route loads from the phone. Readings, photos and notes are saved on the device immediately and upload when you have signal again. You can run an entire day offline.

How do I know my photos are safe?

Each photo shows its own state: saved on this phone, waiting to send, sending, or sent. A visit is only marked fully synced when every item reads sent. If an upload fails the app keeps the original and retries on its own — nothing is discarded.

The dose looks wrong for a pool I know

Override it. Type what you actually added. Both numbers are kept on the visit, so the record shows the recommendation and what you did, and your customer's report reflects what was actually added.

It says there is no guidance for a pool

That means no rule in the table covers that combination of pool type and reading. The app deliberately shows nothing rather than estimating, because a guessed dose can damage a pool. Record what you added and tell us the pool type — that is how the table grows.

I could not get to a pool

Mark it "could not service" and give a reason. That is a complete, recorded outcome, not a gap in your day, and the customer's report will say no service took place.

How do I get my data out?

Settings, then Export. Choose a date range and you get a CSV your bookkeeper can use. For a full copy of everything, email [email protected].

How do I delete my account?

Email [email protected] from your account address. Deleting removes your visits, photos and reports. Export first if you want a copy — we cannot recover it afterwards.

Reporting a security issue

Email [email protected]. Please give us a reasonable window to fix an issue before disclosing it. We will not pursue researchers who act in good faith.

What we support